RETURNS POLICY – The M for me

RETURNS POLICY

Once you receive your order, you have (14) days to request a return authorization and return the unwanted item(s). Please follow the return process steps below. Any item marked as Final Sale cannot be returned or exchanged. We will let you know once we have received your return and processed your refund. You can track the status of your return in the Order Tracking section.

RETURNS PROCESS

INTERNATIONAL RETURNS

We are pleased to accept timely returns of new and unused products within 14 days from the date the order was delivered to you. The products must be in the same condition and original packaging. We would like to kindly inform you that customers are responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, based on custom duties, the return cost may vary from Turkey to abroad.

For further assistance, please contact Client Services at info@xxxxxxxx.com

The products must be returned to;
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AMENDMENTS & CANCELLATIONS

Should you want to amend your order for any reason, we are happy to cancel your initial order so a new purchase can be made. Once your order has been shipped, amendments and cancellations with the courier are not possible. We recommend returning your order and placing a new one.

For any questions regarding order amendments, please email info@xxxxxxx.com to discuss your options.

SALE ITEMS

Any item marked as Final Sale cannot be returned or exchanged.

We are unable to accommodate any adjustments or cancellations to Final Sale items once processed, including customised goods and sale merchandise.

PRE-ORDERED ITEMS

We do offer customers a pre-order option on a selection of our products. Please be aware that shipping dates on pre-order items are estimates only and goods are not guaranteed to ship on the date listed.

All Pre-Order items are subject to delays and cancellations during production. In the event of this the customer will be notified accordingly.